It's always a fun and bizarre place to start

Mizuho International, another arm of the Japanese group,also employs about 400 staff in London. The holidays are here and so many of you have been asking for a certain gift.So I wrote a letter to Tom "Claus" Coughlin to see if he could help us good boys and girls."So you want a new coordinator do ya", Tom "Claus" Coughlin said. Yes, we do...father christmas!We've paid all our PSL money to the Mara's and we've come every week...even when the Giants gave up a 14 point lead we stayed to the end.Well, lets look under the Coughlin Coaching Tree..shall we.It's always a fun and bizarre place to start.Standing first in line for Santa I scream, "Please Tom get rid of these bums!"But then I pause and think...who would Tom hireAll coaches at one time or another circle back to that old familiar group called the boys club.You know these guys...these are the guys that have been riding Tom's sleigh for the last 25 years.These are the same guys that Tom has given a job to time & time again, even though they have failed.We call this the "Coaching Tree"!Some guys have gone on to super start'em...but most of these guys just have become misfits and under achievers.Most of these I wouldn't touch if they were giving away free seat licenses and some I can only dream would want to come back! (hint)The title was donated by B/R's Feature Columnist...Jeff Shull.Thanks Jeff!. Could Dick be the new Giants Defensive CoordinatorDo you even like this guy He's definitely is not a dependable head coach. But he does know defense!Dick Jauron was the Defensive Coordinator for the Jacksonville Jags under Coughlin from 1995 to 1998.Since then he has been the head coach of the Bears & the Bills.He got fired two or three weeks ago.... Did he not quit on the Falcons after 13 gamesScrooge!Please...he's not cut out for the NFL and he probably loves Arkansas.Petrino was the QB Coach and the Offensive Coordinator for the Jags under Coughlin from 1999 to 2001..

Lane KiffinYes, the kid that Al Davis ran out of town on a silver and black horse. Ya, gotta loves this guy.Unless Miami fires him, he's not going anywhere soon.To his credit, Tony has put the life back in the Dolphins and he is working with less than a full deck of healthy players.Sparano was the tight end coach for Jags under in Coughlin 2002.. Tim was a very good NFL player for the Green Bay Packers, just not a good coach.As the Defensive Coordinator for the NY Giants under Coughlin in 2004 to 2006 the great NY Giants defense was soft as the toilet paper in a 5 star hotel. I would never watch another Giants football game if Tim Lewis came back and took over for Sheridan. Spag's. Yup we all ready miss this guy!What's it gonna take to bring him back A move to London by the Rams Two demoralizing, loosing seasonsIt seems highly unlikely he would come back but we're putting Spag's on our Holiday Wish List.Steve Spagnuolo deserves all the credit for bringing the NY Giants to Superbowl 42.He started a bit slow, but as he got to know his personnel he thrived and so did the team.The late, great Jim Johnson taught him well He would be proud. John Hufnagal. It's very hard to figure this guy out.Is he good or is he bad.We really might need Santa to figure this one out or one of the magic eight balls that was under tree when I nine.This guy was drafted by the Denver Bronocos after having a 3 stellar years at Penn State.He had a 26-3 record over that time and was the first PSU QB to throw over 2000 yards.As QB coach he was a rock star...tutoring Peyton Manning, Mark Brunell, Tom Brady and Eli Manning.Hufnagal was also the Giants Offensive Coordinator from 2004 to 2006.His absolutely predictable play calling got him canned.At this point the NFL had figured him out, so he fled back to Canada and was never seen again.Funny thing....he has won 3 Grey Cups and was voted CFL coach of the year (2008).Good or Bad...we don't want him back.. It's that one present under the tree you never asked for, never wanted and would do anything to return.Like a bad sweater.Over the last 20 years Kevin Gilbride has been the QB coach or the Offensive Coordinator for 6 different teams in NFL!The constant landscape change would lead you to believe his services are not well regarded.For five years Gilbride ran the run and shoot in Houston.His success was attributed to HOF great Warren Moon.KILLDRIVE isn't even known for offensive prowess...instead his most famous moment was being punched in the face by Buddy Ryan, the Houston Oilers Defensive Coordinator in 1994 while standing on the sidelines during a nationally televised game.All because Gilbride's run-and-shoot offense couldn't run out the clock when needed.How can we give this guy backDoes anyone have a receipt.

The CIOP Institute's Award for Excellence in Insurance Operations HonorsProgressiveNEW YORK, Jan. 7 /PRNewswire/ The Chartered Insurance OperationsProfessional (CIOP) Institute is pleased to announce that The ProgressiveGroup of Insurance Companies has been selected as the recipient of the 2008Excellence in Insurance Operations Award. This highly selective award programis an appreciative approach that searches for and honors examples ofsuccessful operational innovation and leadership throughout the globalinsurance community. In qualifying for this award an insurance enterprise mustdemonstrate an explicit, planned, and masterfully executed series ofintentions and decisions to optimize and integrate all of its resources toaccomplish work in a manner that enables the organization to gain competitiveadvantage in consistently and profitably winning and retaining targetedcustomers. For 2008 the focus of the CIOP Institute's Excellence in InsuranceOperations Award is "Building, Integrating, and Delivering an OutstandingInsurance Customer Experience."As an aid in this year's selection process, a new and rigorous diagnostic toolwas developed and applied based on the emerging body of knowledge and bestpractices surrounding the total customer experience. Though detailed andsystematic in its evaluation, this diagnostic program was comprehensive in itsapplication: Focusing on all those company attributes that forge, initiate andfacilitate interactions with the targeted customer segments in such a way asto shape and reinforce a positive picture and perception of the company bothin the customer's mind rationally and in the customer's heart emotionally.The Insurance Customer Experience Diagnostic Model incorporates a detailedsurvey instrument that channels data gathering and analysis around sevenvectors of performance including the following lines of enquiry:Strategy - To what degree does the firm consider "CustomerExperience" as a strategic focus of the enterpriseMetrics - How does the firm calibrate the Customer Experience andcompete on respective analyticsInnovation - What creative initiatives and resulting practices has thefirm introduced to specifically enhance the customer experienceTechnology - To what degree has the firm positioned technology as anenabler in "Building, Integrating and Delivering an OutstandingCustomer Experience"Products and Services - What product, service offerings, orenhancementshave the firm introduced to specifically improve the customerexperienceStructure and Processes - To what degree has the firm truly organizedaround the customer and respectively reoriented its processes to focuson the customer experienceHuman Capital Management - How has the firm enhanced its ability todeliver a consistent and superior customer experience through theskillsand shared values of its own peopleWhen taken and applied collectively, the Insurance Customer Diagnostic Modeland Detailed Survey Instrument form a complete customer experience scorecardby which a firm's level of maturity can be determined in consistently andprofitably delivering a superior customer experience."When we considered Progressive's approach and performance in determining itsrespective customer experience scorecard, it became quite clear the degree ofdedication and disciplined execution Progressive is bringing to bear in'Building, Integrating, and Delivering an Outstanding Insurance CustomerExperience,'" stated Philip Mondanaro, a spokesperson for the CIOP Instituteand member of the Excellence in Insurance Operations Award SelectionCommittee.In sharing its assessment and analysis, the CIOP Institute provided a numberof respective insights underlying the selection of Progressive as this year'srecipient. First, and perhaps foremost, is its strategic intention to advanceits capabilities as a target marketer.

"Know your target and act with purpose"is a corporate mantra at Progressive that is helping the enterprise thinkabout its customers in becoming a consumer's first choice or destination whenthey consider their insurance needs. While most insurers may considerthemselves as having target markets, Progressive's approach is highlysystematic. At all times and through all of its initiatives, Progressive wantsto know who they are designing a product for, what services they aredesigning, what media they are using, what market share of the customers hasbeen won and yet to be won, and what message resonates best. NPS levels and trends are closely monitored andsupporting processes have been engineered to effectively resolve issues thatdetract from the customer experience. Basically, Progressive has effectivelyutilized NPS as a way to build a culture of customer care throughout theorganization, imprinting the customer on its corporate DNA.While Progressive has certainly leveraged technology over the years to improvetransaction fulfillment, it has increasingly positioned enabling technologieson strengthening the customer experience. Progressive has and continues to bea leader regarding the use of the Internet, and Progressive's online serviceis highly valued by its targeted direct consumers. Progressive has embraced andexpanded Internet technologies in highly innovative ways.